Payment & Cancellation Policy

Payment timing

Payment terms are confirmed in the proposal or service agreement. Unless otherwise stated, recurring services are billed monthly in advance. One-time projects may require an initial payment before work begins and milestone or final payments as stated in the proposal.

Recurring services

Recurring services continue month to month unless the agreement states a different term. To prevent the next monthly charge, cancellation must be received before the next billing date. Services already paid for continue through the paid service period unless otherwise agreed.

Refunds

Because fees reserve production time and cover work performed, completed work and time already used are not refundable. If work has not started, refund requests will be reviewed based on the proposal, payment processing costs, non-cancelable third-party expenses, and any preparation already completed.

Third-party costs

Advertising spend, software, domains, hosting, stock assets, printing, and other third-party expenses are separate unless expressly included. Non-cancelable third-party costs are not refundable.

Late or failed payments

We may pause work or withhold delivery while an invoice is overdue or a payment fails. The client remains responsible for approved work already performed and authorized expenses.

Questions and cancellations

Send billing questions or cancellation requests to josh@ironsightgrowth.com. A cancellation is effective when receipt is confirmed in writing.